Is PayTm doing what it is required to take on Amazon? Customers say No.

When we buy a product a service what we look for most? Answer could be varied but the most important thing is after sales service and customer support is the most important thing people look before buying any product.

From my personal experience I can say this. When I started looking to buy a laptop in the year 2008, I wanted to own a Dell, however when I went to dealers, they advised me against this because of absence of service centers in Lucknow. The only service center at that time for Dell was in Bangalore and if you had to send it to them you have to wait for at least 15 days to get it repaired but HP (Compaq) won on this from and I ended up buying Compaq and this article I am writing on is on the same laptop with minor battery issue.

Hence I can clearly say that Dell lost to HP and in my batch of 120 students 80% students bought HP and and only 5 to 10 students had Dell.

The same this is happening now in E- Commerce.

Indian startups have been raised billions of money in funding from major VCs and are run by so called leaders from elite institutes but have failed to stick the core value of business which is Creating happy and loyal customers by giving them value for money.

Here are snippets of some frustrated customers who discussed their problem of after service and compared PayTm and Amazon. Read the complete discussion and share your opinion in the comment box.

Screen shot are from comments and replies from Arpit Mittal's linkedIn wall.


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